Last updated: 7 November 2026
We want you to be happy with your ebook. Because our products are instant digital downloads, this policy explains when we can offer a refund.
Change-of-mind refunds
Once you have bought and downloaded a digital product, we can’t offer a refund because you changed your mind, bought by mistake, or found the product wasn’t what you expected for your situation. Digital files can’t be returned, so please read the product description, the “What’s inside” list and the FAQ on each product page before you buy.
When we will refund or replace
We will fix the problem, replace the product or refund you if:
- the file is faulty, corrupted or won’t open, and we can’t fix it;
- you received the wrong product;
- the product is materially different from how we described it; or
- you were charged more than once for the same order.
To ask, email figtreefinance128@gmail.com within 30 days of purchase with your order number and a short description of the problem. We aim to reply within 5 business days. We will usually try to fix the problem first, for example by re-sending the file or a new download link. If we can’t, we will refund you.
How refunds are paid
Approved refunds go back to the original payment method through our payment provider. Your bank or card issuer may take several business days to show the refund.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Disputes
If you have a problem with a charge, please email us before contacting your bank so we can sort it out quickly.
Contact
Fig Tree Finance, Queensland, Australia
Email: figtreefinance128@gmail.com